Incompetence monopoly

i would like to register my disappointment, complaint and outrage with regards to the way i was treated by two of multichoice consultants yesterday. i paid my subscription for DSTV on 25/10/2019. my mistake was i paid R1.00 less and therefor my DSTV was disconnected. Upon calling and being explained to by Gugu that i need to pay additional R27.00 i paid R50.00. She was helpfull and she asked me to send her proof of payment which i only have a message from the bank which i sent to ***. she confirmed that the email has been received. After a while i called back and i spoke to a lady who was veery rude and unhelpful. she told me that i need to pay +-R500.00 to have my services reconnected, which i refused. she put me on hold for 15 minutes until i realised that she is not helping and then i dropped the call. i then called again and i spoke to doleen who without checking email that i said i sent said i need to pay R500.00.

Multichoice is a big organisation, in South Africa and Africa. i know you have the monopoly but thats not how to treat clients. on many occasions i paid more than my stipulated amount and i never got a thank you but this time there is only R1 short on my payment and the service is disconnected. this is very pathetic and abhorrent to say the least.