Incompetence & Misrepresentation

Extreme frustration on my part! I renewed my Premium contract in July and what a disaster as previously enabled services no longer work and additional decoder not app**** for nor received from them now shows on my account. The installer and I informed Multichoice/DSTV by e-mail yet we are still waiting for a response from Multichoice/DSTV since early yesterday morning. The installer who is trying his best is also not getting the required assistance from Multichoice/DSTV to make the required corrections and activate the services paid for. I was told by their agent who called me that the all-inclusive fee for 2 years would be R 999.00 yet their App shows about R130.00 per month more and even now has insurance for my inactive decoders thus it seems I was misled by their agent. As a service provider Multichoice/DSTV should be in a position of trust and responsibility, should behave honestly, fairly and professionally but from my experience it seems they don’t care about the laws and regulations surrounding misleading and deceptive conduct which exist to protect consumers from false representations and don’t even bother attending to such complaints.