LS
Leander S
1 reviews | Active since Apr 2010
15 Dec 2015, 17:14
Incompetence in the call center
On the 30th of November I called in to have my account temporarily disconnected as I am over seas for a couple of months. Unfortunately today when I checked I noticed that is was never done and that I am paying for an unused service. I made 4 calls (International) to try and get the matter corrected but each and every time I get disconnected (Conveniently for DSTV...) as I am about to give the consultant my ID number... Absolutely pathetic!!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Dec 2015, 09:42Hello leeserrao,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply16 Dec 2015, 09:42
Official
Hello leeserrao,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team