AR
Alicia-Ann Raynard
1 reviews | Active since Apr 2014
11 Mar 2015, 19:49
Incompetence has a new name: Multichoice
Spoken to 8 consultants, spent in excess of 2 hours on my mobile and still no resolution. Promises made of escalation and call back by supposed seniors - Mpile, Valentine - I still await in anticipation of a call (if I hold my breath I will die) all just to sort out a simple E76 issue on my PVR after the installation of the Explorer. I am stunned and disturbed at the inferior level of service from such a large organisation that employs 1,000 call centre agents (as I was told by one of your agents). I want my query dealt with please and all my call costs spent on following up with you reimbursed.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Mar 2015, 08:54Hello newtohp,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert
DStv (MultiChoice)'s reply12 Mar 2015, 08:54
Official
Hello newtohp,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert