Incompetence from Multichoice agents and stupidvisor!

Multichoice does not even deserve one star! I called in to DSTV in October to add a decoder to my package on extra view. This was not done by the *********** consultant, a week later, I called back to follow up and was met with attitude from another consultant, I subsequently asked for the subscription to be cancelled with immediate effect and instead of getting this done, the consultant, at that point activated the extra decoder. I spoke to three different consultants in November, pleading to have my service cancelled, but nothing came of it. I submitted an email complaint and was contacted by a supervisor early in December, who confirmed that my services were not active and that I owed no money. I got a call this week from Blake and associates, saying that I owe R299 for services that I have enjoyed in December. I spoke to Harriet today, who is supposed to be a supervisor, but was actually unwilling to assist, she refused to shut up and spoke above me every time I tried to explain my situation and try to make her understand my point of view. What is the point of having a supervisor with limited intelligence in a senior position, if they don’t see things from a customer’s perspective? I have absolutely no doubt that in a short while, Multichoice will not even exist any more, due to the **** service, *********** staff and rerun shows in all the channels! I’m livid with the level of arrogance, incompetence and stupidity of the agents and supervisors!! Does anyone with a bit of intelligence work at Multichoice? And if so, can I get some assistance from you to get this situation resolved?