Incompetence from DStv reaches new levels

I moved house and had to reconnect my decoders. I have already made 3 phone calls to DStv (at a cost in excess of R100 due to the time I had to spend on hold). Now I do not have access to the PVR functions on the decoder. Is DStv going to refund me for all my wasted time and money? I still do not have the product I am paying for?