Incompetence from DSTV

I’m am so frustrated with multi choice . I have now been asking for a statement on my business account for 4 months . All I get is the monthly statement. I want a statement to show the debits and the credits . They have clearly missed one of my payments and keep cutting me off . The phone line is never answered and the lady I am chatting to on e mail clearly cannot understand what a statement with debits and credits are .I am now beyond frustrated.