Incompetence from Consultant

Channels removed when premiums are up to date, when contacting the contact center the consultant who answered the phone does not even know what she is doing you can hardly hear a word she says. I think you need to listen to this call as there is a need for training. Asked me numerous of times what is the error message was when I informed her that the tv never gave any error message and that the channels were just removed from my extra view. She asked me to hold on I asked her if my phone cut would she call me back guess what she never did and still the problem has not been resolved. Paying ridiculous premiums for pathetic service...

Please ensure that this is resolved and my airtime reimbursed for holding on for 30 minutes receiving no help and my problem has not been solved.