Incompetence - far over the top

I was notified that my DSTV subscription was coming to an end in Feb. 2021. I then sent an sms as I was told to do. No contact from DSTV. I sent 5 sms's, no joy. I then went onto the live chat on the website. Had to chat for 3 days before someone contacted me to renew my contract. In all about 5 days to do such a simple thing. Then, the first time I wanted to watch a series on Showmax, my Showmax was disabled. Apparently it now happens when you renew your contract. Something in the system that causes that to happen. The worst I've heard is that they can not fix **** that happens because of the glitshes in their system. I must fix it. I spoke to about 5 different call center operators over a period of more or less 6 hours. Everytime the new operator I spoke to had like half the procedure to fix the problem. Just add a minus to the one star I picked above.