Incompetence/Exceptional bad service

In April I contacted Autopage to upgrade my contract on exactly the same basis (i.e Anytime 100) The upgrade was done but I received the wrong phone. I asked that the phone be returned and was told a new phone could only be chosen on receipt of the wrong one. Over a month later after many calls & fights the phone was finally collected. the new phone was chosen & as a result the upgrade date was changed to June.I subsequently asked that contract be changed to Anytime 200. This was not done. 2nd phone call,still not done. So, I loaded a request on their internet & still the change was not done. 2nd request loaded on internet, still not done. today I find out that contact was changed to a topup package, Mychoice 100.I must buy additional data, ***. Now they will listen to tape recordings and phone me back. I know this will not happen but sent an e-mail too.