Incompetence

I paid my premium on the 19th November and an upgrade was done on the 20th November by mybpartner I later called DSTV on the 26th to downgrade which my request was not honored. Then my services were disconnected on the 9th December. I was given a new amount to pay when I called yesterday to which was paid and when my services were reconnected my pvr services were not working. I called 3 times this morning the first 2 agents cut the call and I was assisted by a gentleman this morning. I need an explanation i am Livid. DSTV is not worth this trouble