Incompetence

My name is nicolla on the the 30th of may I woke up to find that my service was suspended even though the 30th was my debit order date and there was funds available in my account..I then decided to call the call centre and was advised by the agent that I spoke to that because it was a saturday that they would not be able to debit my account and that's the reason for suspending my services ..after a lenthy conversation with the agent I was advised to make the payment and that even if they did debit on monday I would be refunded..so on Saturday I made a cash payment and services were restored only to have my account debited on Monday..I called the call centre again on tuesday 02nd june and was advised that my refund was processed and it would take between 5 to 7 days for the funds to be in my account ..after checking my account yesterday 09th june and calling the call centre again to enquire about my refund and the agent could not explain as to why I was not refunded yet..however she would process my refund again which will take another 5 to 7days.. the level of incompetence shown by the call centre us beyond me and the misinformation provided is unacceptable..I want my money refunded to me today