TS
Thobeka S
1 reviews | Active since Dec 2020
09 Aug 2021, 23:57
INCOMPETENCE DSTV SERVICE
DSTV really taking me for a ride..so incompetence..they wanted a statement to prove I paid my account.i sent statement from the bank after they disconnected me .they charged me reconnection fee and after FRIDAY called to apologize for stupidity and said they won't charge me..on Sunday disconnected me AGAIN and charged me R639 meaning R100 for the two reconnection fee..I WANT THEM TO REMOVE THIS R100 and secondly compensate me for the inconvenience cause .a courtesy call won't work believe tried it and u go and ***** m all over after apologizing
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
10 Aug 2021, 07:12Hi Thobeka,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Aug 2021, 07:12
Official
Hi Thobeka,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Aug 2021, 10:56Hi Thobeka,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please note that your services have been reconnected and the Reconnection fees have been reversed.
Unfortunately, we won't be to allocate the payment using the bank statement. We will need an actual proof of payment in order to trace and allocate the payments.
According to your bank statement, you have paid using your Banking App. Please follow the below steps on how to allocate the payment:
- Log in to your banking App
- Click Pay Beneficiary
- Select the DStv Beneficiary
- Click the 3 Vertical dots top right on your phone (Next to pay)
- Click History
- Select the Recent payment
- Click Resend Payment Notification
- Send it directly to your email address and then email it to us
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please note that your services have been reconnected and the Reconnection fees have been reversed.
Unfortunately, we won't be to allocate the payment using the bank statement. We will need an actual proof of payment in order to trace and allocate the payments.
According to your bank statement, you have paid using your Banking App. Please follow the below steps on how to allocate the payment:
- Log in to your banking App
- Click Pay Beneficiary
- Select the DStv Beneficiary
- Click the 3 Vertical dots top right on your phone (Next to pay)
- Click History
- Select the Recent payment
- Click Resend Payment Notification
- Send it directly to your email address and then email it to us
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Aug 2021, 10:56
Official
Hi Thobeka,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please note that your services have been reconnected and the Reconnection fees have been reversed.
Unfortunately, we won't be to allocate the payment using the bank statement. We will need an actual proof of payment in order to trace and allocate the payments.
According to your bank statement, you have paid using your Banking App. Please follow the below steps on how to allocate the payment:
- Log in to your banking App
- Click Pay Beneficiary
- Select the DStv Beneficiary
- Click the 3 Vertical dots top right on your phone (Next to pay)
- Click History
- Select the Recent payment
- Click Resend Payment Notification
- Send it directly to your email address and then email it to us
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please note that your services have been reconnected and the Reconnection fees have been reversed.
Unfortunately, we won't be to allocate the payment using the bank statement. We will need an actual proof of payment in order to trace and allocate the payments.
According to your bank statement, you have paid using your Banking App. Please follow the below steps on how to allocate the payment:
- Log in to your banking App
- Click Pay Beneficiary
- Select the DStv Beneficiary
- Click the 3 Vertical dots top right on your phone (Next to pay)
- Click History
- Select the Recent payment
- Click Resend Payment Notification
- Send it directly to your email address and then email it to us
Kind regards
DStv: Hello Peter Team
Best regards,
TS
Thobeka S's updateReviewer Update
10 Aug 2021, 12:37This is not even the issue..your incompetence is disgusting actually...please check with the lady that called me on Friday So SHE will update you and most probably teach you how to do your work..I owe no one ts mistake on your side just because u again mistakenly double credited me and even so I wasn't aware I won..as i continued to pay my a account so u reversed that credit ...YOU DID THE REVERSAL ON MY ACCOUNT NOT ME..so I must pay u again for ur ****..have u ever heard u send a specific amount but reverse a portion of it..THAT UNDOABLE U IDOIT..
TS
Thobeka S's update10 Aug 2021, 12:37
Reviewer Update
This is not even the issue..your incompetence is disgusting actually...please check with the lady that called me on Friday So SHE will update you and most probably teach you how to do your work..I owe no one ts mistake on your side just because u again mistakenly double credited me and even so I wasn't aware I won..as i continued to pay my a account so u reversed that credit ...YOU DID THE REVERSAL ON MY ACCOUNT NOT ME..so I must pay u again for ur ****..have u ever heard u send a specific amount but reverse a portion of it..THAT UNDOABLE U IDOIT..