Incompetence DSTV & horrible service

Why am i deserving a horrible service from DSTV? My whole weekend was very bad as I was not able to watch anyone whereas my subscription is up to date. DSTV decided to s**** all my extraviews watching using price lock system. Right now I cant watch anything. I have called call center 5 times wasting over R300 airtime. I have to buy a diplex for over R200. DSTV employees are so *********** that they were not able to help me. Every morning, the TV loses its viewing , I have to call them again to activate. Why me??