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Nkosazana N
1 reviews | Active since Jan 2023
29 Jan 2023, 18:26
Incompetence _dstv customer care representatives
I'm a senior citizen with Xtra view and trying to resolve the issue of a PVR function which for some reason was deactivated today the 29 January 2023, took me calling and speaking to 5 of your consultants each moving me from pillar to post about resolving the issue, with Akhona who was the last one that I spoke to making me to hold for 46 mins 41 sec from 16.53 without saying a word to me in the interim, before being transferred to the internet department. The end result of this was also my Xtra view decoder being disconnected completely leaving only the primary working as of now 😢.
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
29 Jan 2023, 18:51Hi Nkosazana,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Jan 2023, 18:51
Official
Hi Nkosazana,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
NN
Nkosazana N's updateReviewer Update
29 Jan 2023, 19:15Ref no ***6 was finally resolved by Samkelisiwe, who was very patient with me. She reconnected the secondary decoder which was disconnected by Akhona, tried to activate the PVR function an when that didn't work, took me through a process if resetting decoder factory settings and finally the PVR function was restored. Kudos to Samkelisiwe, it was so refreshing to find someone who knows what they're employed to do. The rest before her were just shooting below the hip with one even saying they can't send a PVR signal because I'm on a contract, something which completely makes no sense since I've had this contract since 2009.
NN
Nkosazana N's update29 Jan 2023, 19:15
Reviewer Update
Ref no ***6 was finally resolved by Samkelisiwe, who was very patient with me. She reconnected the secondary decoder which was disconnected by Akhona, tried to activate the PVR function an when that didn't work, took me through a process if resetting decoder factory settings and finally the PVR function was restored. Kudos to Samkelisiwe, it was so refreshing to find someone who knows what they're employed to do. The rest before her were just shooting below the hip with one even saying they can't send a PVR signal because I'm on a contract, something which completely makes no sense since I've had this contract since 2009.
DStv (MultiChoice)'s replyOfficial
30 Jan 2023, 11:23Hi Nkosazana,
Thank you for taking the time out to inform us about the great service you received from Samkelisiwe. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.
Kind regards,
DStv: Hello Peter Team
Thank you for taking the time out to inform us about the great service you received from Samkelisiwe. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Jan 2023, 11:23
Official
Hi Nkosazana,
Thank you for taking the time out to inform us about the great service you received from Samkelisiwe. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.
Kind regards,
DStv: Hello Peter Team
Thank you for taking the time out to inform us about the great service you received from Samkelisiwe. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.
Kind regards,
DStv: Hello Peter Team