Incompetence

My father (who is 80 years old) called my asking me to help him as his DSTV was disconnected and he don't know what to do. I called yesterday and spoke to a lady that assured me that she will sort it out as Multichoice have incorrectly connected and charged for a premium package when my dad only have a family package. Hoping that things would be sorted out, I called again this morning to follow up and there is STILL charges on his account that have NOT been reversed. His account is paid in full for the family package so any and ALL charges needs to be reversed immediately and the services connected. You are depriving a 80 year old man's only entertainment in these times where we're not even allowed to go visit them. I am discussed by the level of incompetence of this company. I want immediate action and retribution for the wrong doing against our senior citizens.