Incompetence & bad service!

I called in on Friday the 30th January and spoke to Keneilwe at 14:41, Keneilwe confirmed that I needed to pay in R 665 and that the payment should have already been made,as the payment date is the 29th of every month.<br> I went and made payment of R 665 on Friday afternoon, as advised by your call centre agent. Yesterday my DSTV was cut, i then called in and spoke to Lebogang Menwa who told me that I need to pay a R 50 re connection fee. I refused to pay the fee as i confirmed the outstanding amount with Keneilwe on Friday afternoon. If we were in the wrong and I needed to pay the R 50 fee I would have done so on Friday!<br> Lebogang was not helpful at all, when I asked him to escalate my query he said he would speak to a superviser, when I asked how I would receive feedback I was told that I must wait for my tv to be disconnected again and then just go pay the fee. This morning I've spoken to Kanyasila as my tv has been DISCONNECTED AGAIN and now the story is that my account is up to date and it was a system error and Lebogang could have told me this yesterday. I am highly frustrated and disappointed in the service I have received, you have wasted my time, patience and my airtime.