Incompetence at Multichoice (DSTV)

The self service option is terrible. I made a payment for our subscription that is under my wife's name only to find out that apparently it went to another account under my name. How that happened is beyond me because it clearly stated before I made the payment that the account was my wife's. Now, we have been trying to get this thing sorted with their call center and the incompetence is on a league of it's own. I still have no service and my money has not been returned even though they can clearly see the payment was made albeit to another account.