Incompetence at its highest level

My date was on the 25th but due to work i cdnt pay but i was not worried about that because i knew they have 4 days grace period but to my suprise today the 26 they disconnected my services without any explanation i had to incurr 50 for reconnection fee for something that could have been avoided had i known about the grace period wat makes things worse the employees cant explain when i call the call centre such inconvience waking up without the channels i even had guests over wat an embarrasment