Incompetence at its best

My dstv is not having an error 143 on it due to what ever u did and the consultant wants me to take my decoder that has been working to a store or call an installer not gonna happen so I need it fix asap.

After a 20 min call yesterday the 4 July 2021 at 11 this morning the consultant said she would call me back after speaking to a manager now Monday 5 July 2021 15:55 still no call back and my secondary decoder is still not working. So I paid my subscription on the 1st already and it's not working so DSTV is eating my money for me not having the joy of the dish. This leaves me with no choice but to go to social media about the pathetic service and customer care.

I am sending emails and being rep**** to but no call. What bad service. I called now to speak to a manager and my call was cut.

As I said previously I am not going drive to bring my decoder to u for something I never broke. I am not willing to take any cost on my side u will send an installer as discussed yesterday when I got an installer on the line with your agent. The agent promise to call the installer back and myself and noting. I want this sorted asap

The level of incompetence of consultants is shocking. Then you wonder everyone is downgrading and moving to Netflex