PB
Phindile B
1 reviews | Active since Nov 2021
21 Nov 2021, 13:19
Incompetence at it's best. Customer complaints mean **** to this multichoice
I paid on the 9th. Apparently the payment is not reflecting. I sent proof of payment on the 9th. When I called in my proof of payment was found and service reconnected. But 3 days later was disconnected again. This has been going on since then. I have spoke to 7 different people who escalate and reconnect only to be disconnected again. As I am typing this ... I have been disconnected and waiting for a call back since 8.30am this morning. I'm really unhappy with this treatment and I feel that your staff is really ***********.
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Replies (3)0
Replies (3)PB
Phindile B's updateReviewer Update
21 Nov 2021, 13:57Great. A robot responds. Amazing.
PB
Phindile B's update21 Nov 2021, 13:57
Reviewer Update
Great. A robot responds. Amazing.
PB
Phindile B's updateReviewer Update
21 Nov 2021, 18:00Thank you
PB
Phindile B's update21 Nov 2021, 18:00
Reviewer Update
Thank you
PB
Phindile B's updateReviewer Update
25 Nov 2021, 12:25Hello. I appreciate getting a response from your department. It has helped. However, when I check the balance on my dstv it still shows that I need to pay R588 which doesn't make sense to me. I don't know at this point if this matter has been resolved or not. I do not know why the funds haven't been allocated so that my balance due can get updated.
PB
Phindile B's update25 Nov 2021, 12:25
Reviewer Update
Hello. I appreciate getting a response from your department. It has helped. However, when I check the balance on my dstv it still shows that I need to pay R588 which doesn't make sense to me. I don't know at this point if this matter has been resolved or not. I do not know why the funds haven't been allocated so that my balance due can get updated.