MN
Michelle N
1 reviews | Active since Jan 2018
20 Jul 2021, 18:11
Incompetence at it's best!!
For two weeks I have contacted DSTV every day regarding an error on my account. Every consultant tells me that a manager will contact me due to the amount in question being very large and they are not authorised to make changes but I am yet to hear from a manager. I cannot believe that a company of this magnitude with sales and customer service at the forefront of the business cannot get a manager to make a telephone call. I havebalso emailed them, which proved to be just as pointless as phoning. For the amount of money that we pay for this service, I would have expected more. Very disappointed and wanting to close this account.
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Michelle N's updateReviewer Update
23 Jul 2021, 16:31I was contacted on Wednesday morning and told that I would be called back on Wednesday afternoon, which did happen but with no resolution at all. Then I was told I would be contacted on Friday but that has not happened and in the mean time, the account value has almost doubled. I have also spoken to a manager who has insisted that he cannot help me even though all of the consultants assured me that the manager could reverse the charges. Each time I speak to anyone within the organization, I am horrified at the levels and depth of their incompetence and basic disinterest in this issue. I am a new customer, having only paid one premium with no arrears yet my account reflects as though I have not paid for around 4 months. How difficult can it it actually be to correct an error? Clearly isn't difficult to continue adding more and more "arrears" to my account.
MN
Michelle N's update23 Jul 2021, 16:31
Reviewer Update
I was contacted on Wednesday morning and told that I would be called back on Wednesday afternoon, which did happen but with no resolution at all. Then I was told I would be contacted on Friday but that has not happened and in the mean time, the account value has almost doubled. I have also spoken to a manager who has insisted that he cannot help me even though all of the consultants assured me that the manager could reverse the charges. Each time I speak to anyone within the organization, I am horrified at the levels and depth of their incompetence and basic disinterest in this issue. I am a new customer, having only paid one premium with no arrears yet my account reflects as though I have not paid for around 4 months. How difficult can it it actually be to correct an error? Clearly isn't difficult to continue adding more and more "arrears" to my account.