Incompetence at its best 1 Starr is not even what they deserve

Most *********** company with the most *********** consultants I've ever dealt with. I spoke to a consultant Thembi on the 8 December around 11am this person who does not have any listening skills or customer service at all I'm trying to explain my problem she just kept on talking all over me. I asked to speak to her manager she literally kept me on the line for more than 20 min only to find out I'm still speaking to Thembi, I asked to speak to her supervisor, I was placed on hold again for more than 10 min till the call dropped... My reason for the initial call is incorrect billing but Thembi insisted that I had used self service I asked for records or any sort of proof she could not assist... I want to be contacted urgently by Themi's supervisor as I need answers for all additional cost ... May Ur company please check Thembi dialer list and refer to my call which was plus 25 min today around 11 from a 011 number (incoming call)... looking forward to Ur call by no later than COB.. on my cell number