INCOMPETENCE AT DSTV ONCE AGAIN

I called in to the call centre yesterday and told the lady that I was going away on holiday and requested her to disconnect my DSTV as I would not be using it for the next 3 weeks. She then told me that this had been done with immediate effect. However I was at work so I could not confirm that it had been disconnected. I got home and noticed that it was still on. I called DSTV today to check why it was not disconnected and I was advised by Nosipho that she cannot disconnect now. It will can only be disconnected at my next billing cycle which is on the 07th January (obviously I will be back from holiday then). Yesterday someone tells me that I can disconnect immediately and today someone tells me I cannot. I was so frustrated with the level of customer services there that I requested them to cancel my DSTV permanently. I do not need this anyone. Someone else can deal with their incompetence.