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Nausheena N
1 reviews | Active since Aug 2016
23 Feb 2021, 09:16
Incompetence at DSTV.
I'm shocked at the level of incompetence at DSTV. After 5 calls to their call center they still cant figure this out. They sent the wrong items out with installer on the 12/02 - I called them they logged a call, since then I have called another 3 times, every time the agent says they will contact me back - but still nothing. I called them to state I received an sms about next debit order, which is incorrect. The agent assured me it will be sorted and her manager will call me. Today I am debited for a service / decoder I don't own yet. THIS IS ABSOLUTE NONSENSE !!!! HOW MANY TIMES MUST I CALL TO RESOLVE THIS!!!!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
23 Feb 2021, 11:15Hi Nausheena,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Feb 2021, 11:15
Official
Hi Nausheena,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Nausheena N's updateReviewer Update
24 Feb 2021, 08:32Thank you - I appreciate finally receiving assistance.
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Nausheena N's update24 Feb 2021, 08:32
Reviewer Update
Thank you - I appreciate finally receiving assistance.
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Nausheena N's updateReviewer Update
04 Mar 2021, 10:18What is the progress of this please - It cant take 1 week to call me back???
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Nausheena N's update04 Mar 2021, 10:18
Reviewer Update
What is the progress of this please - It cant take 1 week to call me back???