Incompetence and very very poor service from the finance down to the agents!!!

Payments are not allocated on time and then they want to charge for a payment they did not allocate yet the have P.O.P. When you want to escalate the matter still you are taken up and down. This is ridiculous!!!! One cannot get assisted over the phone and still you get sent from pillar to post when you visit multichoice outlet. No one is able to take accountability and deal with the matter..... This is by far the most frustrating and worse service I have ever received!!!!