Incompetence and treating the customers unfairly.

I signed up for DSTV price lock about a year ago. And they delivered the Decoder and installed it. A day later the decoder started giving me problems to which I alerted multi choice and they told me that I should take it to the closest multichoice walking center which is Kimberley. Mind you I live in Taung. And without hesitation they exchanged it for a new one and now almost a year later, I notice that it does not have all the channels on catch up that other people have whom are compact and compact plus subscribers and I am on premium. I then brought back to multichoice in January. They white consultants that I spoke to me that it only needs a reset or reboot. Which they did and they said I should give it 24 to 48 hrs and if the problem persist. I should bring it back for a new decoder. That was end of January. Now I am here again with the same problem and the lady I last spoke to is not here apparently she is on leave. Now this new one her name is Sheena (here in Kimberley) says there’s nothing wrong with my decoder and so she cannot give me a new one and I tell her what happens and she still refuses… even going as far as phoning a DSTV consultant who tells me that something might be wrong with my installation and I tell the consultant that nothing is wrong. She hangs up. I then ask Sheena to phone multichoice again and we now speak to a new consultant his name is Muzi and he tells me that though I am on a full premium package it doesn’t mean that I have access to all the channels that available on Catch-up which I find as utter nonsense because why am I paying such a high amount if I do not have access to those channels? I feel like all the DSTV consultants are *********** including their management. They really have no clue what happens with their decoders and they are throwing anything at the wall to see what sticks and then that becomes their excuse. I am fed up with them. I am actually thinking of cancelling my subscription.