INCOMPETENCE AND POOR SERVICE

I have spent over 2 hours on the phone with the DSTV call centre today trying to figure out why some of my channels are just giving a black screen. but to no avail. futile steps taken:<br> <br> 1. Remove white cables at the back of the decoder and switch them around. (in 5 years I have never touched the cables!!!). this did not work<br> 2. Run some signal tests on the 'Menu', information control section. (did not work)<br> 3. switch the tv off at the mains and remove card. switch back on and insert card. (Did not work).<br> All of the above was done twice with Miss Simangela which produced zero results, after a long time on the phone I politely asked her to return my call, as I felt the incurrence of the additional expense should be on them as I am already paying DSTV for the service monthly!. 2 hours later the call has not been returned. So I call them back, and new call centre guy, Mr Sibusiso has no clue what the problem is and asks me to repeat the steps taken above. I then ask if this is wise since it is pretty clear that the first time yielded zero results, to which he responds, \we just follow the manual