Incompetence and Poor service

Since September i have been trying to change debit order details, submitted new details only to find them debited old account that has no funds. Only a month later to be told i need to complete a form at a walk in center. I went to complete form and make payment on Friday 07 Oct only to be told form must be completed by bank holder and not DSTV account holder, why was i not advised of this all in September. After payment i was told services have been restored only to find agent allocated funds to wrong account. I have called, emailed but still my services have not restored. Its Sunday 09 Oct still no service, i can't watch the tv. I submitted POP still nothing, requested for a teamleader was not they are not available. So it means i made payment for services that i cannot view. Who do i need to pay or bribe for correct information and for my services to be restored. I am being told matter is escalated till now no responses from escalating.... i have more than 3 references numbers and none have helped How will even this review alleviate my frustration 😤 😒. Can people do what they are getting paid for...... Give customers correct information first time if you don't know go freaken ask...