Incompetence and / poor service

My account is up to date, but my services are currently suspended even after million calls to multichoice trying to fix the matter for the past 3 week. Clearly their new system is failing them. I have made several calls to multichoice regarding the suspension of my services, only to have it fixed for few hours and then suspended again.<br> If I have to count the money I have used to call them its equal to paying the account for the next month. I have also asked them to upgrade my services from Family to compact and they seem to be failing.<br> No-one is able to assist, all I get is \ I am escalating the matter to my supervisor". this is my third report with the same matter"