Incompetence and poor accounting s****s on Dstv management

@DStv I'm so disappointed with your customer service. I'm even tired of complaining. In March 2019 I was registered on price lock and everything was okay until my other decoder was damaged in August 2019 and I took it to Randburg and it was replaced. That is when I started experiencing problems with Dstv. My price lock got canceled without my knowledge and I was told to pay extra or my services will be suspended. I paid over R60. And automatically I was no longer on price lock. In December 2019 my services were suspended even though I'm using debit order and have never skipped a payment. The call center made a lot of calculations and it all amounted in me being over charged on the 2nd of January 2020. I called the call center and complained on the 8th of January 2020 and I was told the matter is escalated to senior management and I will get feedback within 48 hours. That never happened to date. I rented a movie on box office and I was told the 1st movie is free. I rented another movie and payed for it via eft. Since the my balance also went up by R35. I called the call center again and I was told it's being escalated as well. I am not getting feedback or anything. @DStv your customer service is beyond worst. I wonder how many people like me out there. My customer number is ***6