Incompetence and pathetic customer service

About 10 Sept I upgraded my explora to the new explora ultra. On 14 Sept I received notification that the decoder was delivered - but to the wrong Province. Since then I have made countless calls and sent emails to DStv asking them to correct this and for them to deliver and install the decoder but it has not been done. The service is beyond shocking and pathetic from Multichoice. They are completely *********** in dealing and resolving issues. They don’t even get back to client for feedback yet continue billing me. Why must the customer chase up daily for a month. I am beyond frustrated with this shocking service and even though I have requested a manager to call me no one has. I want to cancel both my subscriptions now but can’t even seem to get that done. DSTV really need to sort themselves out because there are lots of other options available to customers at a much cheaper rate and for less inconvenience.