1 reviews | Active since Nov 2013
Incompetence and Overcharged
<p>We called on the 25th April 2017 requesting the dstv option be changed from premuim to compact view to only pay R450 going forth.We were assisted by a guy named Bongani whom guaranteed the change will be done immediately then we only pay R450 by the 24th April and the 27th of every other month.Amazing enough an sms came through that an amount of R1300 must be paid immediately to avoid the services being disconnected.</p> <p> </p> <p>Today I called multichoice explained to the Gladness the problem she had bad attitude and placed the call on hold for very long advising their systems is slow,I held on the line but that was unnecessary as she sounded unsure of what needs to be done.She then returned after a long time advising that we only pay R450 by the 27th May 2017 and will send the query to the accounts department so they overwright the wrong amounts as we must pay R450</p> <p> </p> <p>I am grateful that we were explained what to do but this all could have been avoided if the first consultant did his job properly and not set false expectations.This is bad customer service and might affect us as bad paying customers.I want to be compensated for wasting loads of airtime,holding on for assistance,messages and a formal apology sent as we loyal paying customers</p>
Dear Channelle
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Channelle
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We can confirm that your service will be downgraded to the DStv Compact Package on the 27 May 2017 as requested.
Please be advised that the billing on your account has been adjusted accordingly .A mount or R450 is due for service for period 27 May 2017 to the 26 June 2017.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We can confirm that your service will be downgraded to the DStv Compact Package on the 27 May 2017 as requested.
Please be advised that the billing on your account has been adjusted accordingly .A mount or R450 is due for service for period 27 May 2017 to the 26 June 2017.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Channelle
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We can confirm that your service will be downgraded to the DStv Compact Package on the 27 May 2017 as requested.
Please be advised that the billing on your account has been adjusted and a mount or R450 is due for service for period 27 May 2017 to the 26 June 2017.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Channelle
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We can confirm that your service will be downgraded to the DStv Compact Package on the 27 May 2017 as requested.
Please be advised that the billing on your account has been adjusted and a mount or R450 is due for service for period 27 May 2017 to the 26 June 2017.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,