Incompetence and negligence

I hereby wish to inform you about your *********** advisors. I am highly irate that I'm suffering because of people who didn't do their job.

My account was disconnected however one of my colleagues advised me to contact you and enquire about price lock which I did.I spoke with Siyabonga who signed me up for price lock and reconnected my account without asking for payments. 3 days later my account was disconnected again. And I tried getting in contact with you again to find out why and I was told to make a payment. Now my question was why did Siyabonga connect the services without me making a payment if I had to first make payment in order for the services to be re-instated

I have an 8 year old at home who is miserable as he cannot watch his favorite cartoons and I had used the money as no one asked for payments. This is the email I sent their complaints department and all they said is "We're sorry" THEY HAVE FAILED ME