Incompetence and Lack of Resolution Regarding Unauthorized Account Activity

I am writing to express my deep dissatisfaction with the service I have received from MultiChoice DStv regarding unauthorized changes to my account and the subsequent handling of my concerns.

Over the past few weeks, I have been dealing with ongoing issues related to my DStv billing, which seems to change unpredictably. I have received multiple calls informing me that I am owing on my account, despite having made no such purchases or upgrades.

Upon contacting DStv, I spoke with three different consultants and a supervisor, all of whom provided conflicting information. The supervisor even claimed that I had logged into my self-service account to make changes, which is completely untrue. It has become apparent that someone is hacking into my account, upgrading packages, and purchasing movies without my authorization, causing a significant increase in my billing.

I have repeatedly requested the cancellation of some of my packages, but to date, nothing has been done. This lack of action and accountability is absolutely unacceptable.

To resolve this matter, I urgently require the following:

Detailed information on who has been accessing my account to upgrade packages and purchase movies. There must be records in your system indicating this unauthorized activity. An explanation as to why no one at DStv can provide me with this information or take the necessary steps to secure my account and rectify the billing discrepancies. I have spent nearly five hours on the phone with DStv, investing both my time and money, yet the issue remains unresolved. This level of incompetence is highly frustrating and is causing me significant stress.

I demand an immediate response from a senior manager or the CEO today. If I do not receive a satisfactory resolution, I will have no choice but to escalate this matter further.

I expect this issue to be taken seriously and resolved with the urgency it deserves.

Vincent Rajoogopaul ***