Incompetence and Disrespect

I made a payment on Saturday and received notification from my bank that the payment would reflect on Monday , On the same Saturday I called the first agent and was requested to send Proof of payment which since then I have sent over 10 times , using all 3 of their email addresses including one belonging to a manager. And evrytime I call the agent either can’t find my particular email, I’m put on hold for over 15minutes when I ask for a manager. I was told I won’t be refunded for the days I paid yet I’m not recieving the services . I can’t refund an Eft payment and the last caller dropped the phone while I waited , but this is definitely the last payment I’ll stick to other means of entertainment. Including the fact that I was charged fees that none of the agents can explain, this is By far the worst service I have ever experienced in my life . These people have ability to call customers back , they can see that you have a query and have been calling none stop but haven’t recieved not a single call from any of them .