T
Tyron

1 reviews | Active since Jun 2026

03 Mar 2023, 12:11

Incompetence and complete lack of customer service.

I recently decided to subscribe to DSTV again, and first month on the streaming only service went well, until my 1st month expired. Once this happened, when i tried to login to make a payment for the next month, the website kept telling me that there was an error, and that i should try again later. I did this, to be met with the same frustration.

Following this, I made contact with the call centre for assistance, They tried the same process and had the same result. I then created a new account with a different email address, to avoid this dilemma, made payment, only to see that I only have access to about 10 channels, of which none of them are my regular viewing channels. I believe them to be "free" channels, if that makes sense.

I then made contact with the call centre again, and was told that i would receive a call from a supervisor within an hour. It has been almost 48 hours and i havent received a thing. Still no other channels to watch either.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Mar 2023, 13:19
Official
Hi Tyron, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team