Incompetence and blatant dont care attitude at DSTV - breach of contract

Item: DStv (MultiChoice)
Rating: 1
Author: Pieter K

I entered into a new 24 month price-lock contract with DSTV in October 2019.

Despite numerous calls,messages etc I STILL have not received my new Explora.

Every time the consultant blames the incomepetence of the previous consultant that attended to my query.

All messages to DSTV customer care are simply ignored.

I cannot explain in words my frustration at the incompetence and blatant "dont care" attitude at DSTV.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

17 Feb 2020, 18:14

Hi,

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply17 Feb 2020, 18:14

Official

Hi,

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Pieter K's updateReviewer Update

02 Mar 2020, 10:59

The decoder has now been delivered and installed however...........

DSTV overcharged me by R1600 since November 2019.This calculation was done by the accounts department at DSTV and they promised to refund me.

Needless to say I have not received any refund two weeks on.

Is there anything that DSTV can do right????

Pieter K's update02 Mar 2020, 10:59

Reviewer Update