Incompetence and Bad customer service

I am disappointed about the poor service received from DSTV; my debit order failed due to insufficient funds and I made a manual payment including the reconnection fee. To my surprise the account was never reactivated and when I called the call center I was told that they were not debiting the correct amounts and I still needed to pay another amount of about +R1000. Apart from this incident they have always had access to my account to ensure that the correct amounts are debited. I personal regard this as incompetence as they have the responsibility to ensure the correct amounts are debited.