Incompetence and Bad attitude

Item: DStv (MultiChoice)
Rating: 2
Author: Bakang M

Phoned customer services on 06-09-15 around 15:30 requesting reconnection of services was advised to email proof of payment and hence I did email the receipt, was told even if proof is not sent services will be back on at 17:00. Phoned again after 17:00 and was told a different story, which was recon will be made in 24 hours. Bad bad service and uninformed call centre agents.

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Replies (1)

DStv (MultiChoice)'s replyOfficial

07 Sept 2015, 08:44

Hello Mogudi,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply07 Sept 2015, 08:44

Official