Incompetence and arrogance

I have a payment plan with Multichoice that unfortunately I let fall into arrears. I subsequently made an arrangement in to pay off the 4k arrears in July. R1927 -July, R1747 in August and R1547 in September. At this point I called the call centre and was told my account was paid up. That in fact I was in CREDIT of R300. I had emailed the help desk ahead of this because they had listed me on credit bureau as owing and I wanted them to update this (As I was told that my account was now up to date). The communication I got was that I was STILL in arrears and that in fact my contract was cancelled and my service was turned off. I rep**** asking for a statement because of all of these conflicting stories. I have yet to receive it. I called promptly called in AGAIN to have my services activated on the 12th I was told to pay 100 plus to get my services reactivated because my account was now in credit of 300 plus. I did. And now today a debit of R1531 went off from my account. I'm done with Multichoice