INCOMPETENCE ALL THE WAY!

I had downgraded my services to the R99 package and I wanted to upgrade back to compact on 8Sept but this wasn't done. After several E16 requests, I went to Maponya on 14sept, I was told that down/upgrades can only be done on your invoice date so it would be done on 8oct since it wasn't done on 8Sept. I changed my invoice date to 2Oct because it couldn't be changed to 1st and my upgrade was done on 2nd Oct. I asked for a statement but I was told to email randburg and I did but there was no statement. In Sept I paid for compact even when I was on the R99 package. I also paid extra in Nov so I wouldn't have to pay full amounts in Dec and Jan. Now my services are disconnected. They just sent me a dec statement now, not a statement from Sept. I'm also told my account is not on the system, so who's statement is this Dec statement they just sent me this week???? Reconnect my account and resolve your system problems. The excuse I always get is that: this new system this & that.. pathetic!!!