AM
Andiswa M
1 reviews | Active since Jun 2015
22 Jul 2015, 14:07
Incompetence
My DSTV was paid fulll amount plus reconnection 14th of this month,its still suspended,I have called the call centre the whole week for reconnection but im nt getting any help everytym im asked to forward my POP and I will do so, I spoke to different agents and supervisors who are not sorting the problem,I sometyms call 4 tyms in a day stay on the line while they do a follow up nd im told one thing that i didnt pay evn thou I hv submitted proof of payment ,always promised that they will do a follow up and call me back but no one from multichoice has done that.I have names of all those I spoke to,The money I have spend calling and sending POP has exceeded the subscription amount already .Please assist with cancelling our account from multichice I dont have time,cash and energy to call multichoice.I paid for a service and Im not enjoying the service I paid for...contract stated that reconnection is 2 to 24 hours according to your multichoice this matter is beyond that
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Jul 2015, 11:54Hello Andy212,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service is active on the DStv Access Package as requested.
Please refer to your personal e mail address for more detail pertaining to your missing payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service is active on the DStv Access Package as requested.
Please refer to your personal e mail address for more detail pertaining to your missing payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 Jul 2015, 11:54
Official
Hello Andy212,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service is active on the DStv Access Package as requested.
Please refer to your personal e mail address for more detail pertaining to your missing payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service is active on the DStv Access Package as requested.
Please refer to your personal e mail address for more detail pertaining to your missing payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,