incompetence

On Tuesday the 14th of July , i phoned in about a error 102 , the lady on the phone said they will send a signal and nothing happened, she kept me on hold for 40 minutes and then she said she will phone me back and no body phoned me back. on Wednesday the 15th i phoned in again and they only managed to clear the error on my explora and nothing on the pvr , and they said they wil send the problem to someone else who can sort it out and they will phone me back, nothing happened again. soooo Thursday i tried again and guess what, i still have the same problem. so this weekend i went away and today Monday the 20th i phoned them again, now suddenly my smart card number dont even belong to me, i am really sick and tired to phone them everyday to try to solve a problem and no one can help me, and the problems is just getting bigger. the problem is on my extra view pvr. i have people renting from me that is using the pvr and they are not happy. i am paying for services i dont get. please sort it out for me.