incompetence

every month when i pay my dstv account they do not load my wifi day data only night.every month i have to call for them to do that but the agreement was that evey month thay are going to give me 25GB day 25GB at night.Today is the 18th day of the month still do not have my daily data and we are struggling to use internet during the day.why must i pay something that i do not use.