Incompetence

DSTV messed up my account and they eventually disconnected me , Saturday i called to have my account reconnected and i was told someone had created a second package which was not me , they resolved that and my service was reconnected and then my extraview stopped working , till today they have been unable to reconnect it and everyday an agent gives a different story , i requested to a team leader by the name of Zanele from KZN and the agent tells me she is refusing to speak to me ? why should she refuse how am i supposed to be assisted ? it is very frustrating to call everyday with no solution , i even asked if they could authorize a payment for me to bring an installer and was told no need as the problem will be escalated to BSD team who will fix withing the hour , it has been 12 hours since this promise and i now told no such interaction was recorded on case , i still waiting for them to listen to the recording , no feedback on that also , what a useless organization that has no regard for clients.