Incompetence

On the 03rd of October I wrote a review about the horrific customer service I had received from Multichoice. On the 04 I then received a call from the social media team who wanted a full clarity about my query. I relayed the entire experience I endured and she told that she needs to listen to a call recording and will give me feedback later on the same day. She called me back, as soon as I answered I was placed on hold and I was holding for 16 minutes then I decided to hang up the call. Today being the 18th I have not received any feedback. I am so happy to see how the giant Multichoice is loosing their customers. I am next once the 24 months contract ends.