Incompetence

At this point I am beyond annoyed with you!..you service is ridiculously bad, I’m paying for absolutely nothin!. Decoder stopped recording a long time ago, I no longer can rewind or fast forward and why I ask it says something about PVR.. when I ask your agents what PVR is they also don’t know,tell me I should go to the DSTV shop!.what is the point of having a call center if I’m not going to be assisted . I’m beyond annoyed