Incompetence

I joined Multichoice in December. I was given an amount by the agent I spoke to which would cover December and January, my first debit order was to go off in January. At the end of December, a similar amount (for two months) was taken off my account. Up on querying I was told that they had never received my payment. I sent them proof. To cut a long story short, I have spoken to a number of agents who promise that they will sort it out, to no avail. I have sent proof a number of times, been cut off and then connected a number of times. I have now left it disconnected until they find my payment and allocate it correctly. Can you imagine, they wanted me to pay it again and then they would find it - NO WAY - find the payment and allocate it, how difficult is that ?? I have been told that it takes a week - a month for the accounts department to sort things out, well it is now April 2016 and this happened in December 2015. I am really disappointed that there is not one competent person that can assist me and get my problem sorted out. I asked to speak to a Manager and was put through to who I thought was a manager, I am still awaiting feedback from him three months later.