Incompetence

Good day

I have been a multichoice customer for more than 10 years without any hustle but now I cannot believe the bad service and incompetence i receive recently from multi choice. I call in every month to query my account,I get different consultants assisting giving me the same outcome and telling me my query has been resolved. I got the shock of my life today when i checked my outstanding amount and it said I owed R2570 of which everytime I called to asked for my balance it wasn't explained. I now have to budget my premium installment plus R200 airtime to call multichoice every month. I am so disappointed with these services. I had never recieved or seen such incompetence in my life,something really needs to be done by management about this. I am really unhappy and disappointed.

Regards Lentheng Matjila